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Privacy statement

We respect your privacy!


Privacy Policy

Our Commitment to your Privacy

We have created this privacy statement to demonstrate our commitment to your privacy. The following discloses the information gathering process in use.

This site contains links to third party sites for the convenience of our customers. goodluck.net.au is not responsible for the privacy or the content of these web sites.

Collecting your personal information

At goodluck.net.au, it is our concern to protect customer information and to provide a safe and secure on-line ordering system. Our on-line ordering system is used to gather information about our customers, enabling us to provide the complete on-line ordering service.

No information will be collected from browsing our web site. Once you have registered on our web site. Your personal details will be stored in the goodluck.net.au database so we can make your on-line purchasing in the future easier, or to provide you with prompt assistance if you should call our office for support.

Our web server uses cookies if the customer’s browser allows. The cookie is only used for shopping session purposes, it is not used for collecting individual details.


Use and secure your personal Information

We collect your contact information (name, address, e-mail address, and phone numbers) and financial information (credit card details), to process your order.

This information will be kept confidential and at no time will this information be traded, swapped, exchanged or sold to any other party or company. goodluck.net.au will not use this information for any other purpose than to complete a customer order, or to communicate with the customer to discuss associated problems or delays concerning their order(s). We may share this information and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.

All customer information is kept on a secure server and protected by firewall security systems.

Customers can access and update their details by logging into our web site. The access is achieved by using a user name and a password specified by you the customer. Passwords are stored on our server using one-way encryption technology. A forgotten password can not be retrieved in its original form. A new password must be created each time the customer requests a password. Customers can have the new password sent to them by submitting the correct E-mail address.


Credit Card Information

Your credit card details are used for the purpose of payment of your order by third party banking, (third party being goodluck.net.au). We will at no time disclose this information for any other purpose, than to use these details for the payment of your order. The customer gives us their authority to use these details for payment of their orders by using this web-site or by submitting them through fax. All credit card details are encrypted during on-line data transfer using Secure Sockets Layer (SSL) technology. Credit card details are not stored on goodluck.net.au database server by default. Customers must submit credit card details each time you place an order. This is done for your protection

goodluck.net.au is committed to reducing the amount of fraud it faces. Our policy is that we will prosecute any cases of fraud that we identify. As a first time customer, you may receive a telephone call or E-mail requesting more information or proof (eg faxing a copy of the credit card) to confirm the details that you have supplied to us. If any of the information you supply is found to be false or misleading, we will, if we deem it appropriate, report this to the appropriate authorities for them to prosecute.


E-mail Address

The E-mail address you submitted during an order will be used by goodluck.net.au for the sole purpose of extended customer service. goodluck.net.au will only use your E-mail address to communicate with you about the status, cost and shipping details, or any other changes required about your order. We may also send E-mails to customers for important events such as change of address etc.

The E-mail address you submit to join the newsletter mailing list will be used by goodluck.net.au for the sole purpose of sending regular newsletters. We maintain the newsletter E-mail list separate from the ones stored in the customer database.

 
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